Top-notch staff is the secret behind an Okotoks vet clinic’s continuous gold status in a readership competition.
Big Rock Animal Clinic received its fourth consecutive gold for Best Veterinarian in the Best of the Foothills Readers’ Choice Awards in 2019, making it a continuous winner in the veterinary field.
Dr. Rick Dalrymple said it’s all due to his staff.
“We have top-notch front-end staff and tech assistants that are welcoming to clients (and potential clients) via the telephone, email and in person,” he said. “Once a client with their pet enters our vet clinic, we strive to create a feeling that our team will take care of as many potential stressors of going to the vet as possible.”
Upon being checked in, the clinic’s four Registered Veterinary Technologists assess the pet’s history and anticipate and triage potential ailments.
Being a full-service veterinary medical, surgical and dental facility, Big Rock Animal Clinic’s vet technicians have a broad range of knowledge and skills to handle any situation, said Dalrymple.
Rounding out the team are three dedicated associate veterinarians, he said.
“I truly feel that the secret to be recognized as a top veterinary facility year after year in the Foothills is for me to have been able to hand pick the right mix of staff over the past half decade,” he said.
Dalrymple said the clinic offers longer appointment slots than many others to allow doctors adequate time to perform the needed medical exams and procedures.
“This allows us to also form relationships with each owner, allowing a more personal experience over the years,” he said.
Big Rock Animal Clinic consistently ranks high with public perception due to the staff’s effort to ensure the best experience for pets and their owners, said Dalrymple.
“Even the little things really make a big difference, such as our off-street, safe parking,” he said. “Countless clients have told us what a relief it is to be able to park, get their animal out of the vehicle safely and into the clinic without the worry of traffic or other hazards.”
Receiving recognition from their patients in the form of the Best of the Foothills Readers’ Choice Awards is an honour for the Big Rock Animal Clinic.
“Our entire team is so humbled to have received The Western Wheel’s Gold for Best Veterinarian (facility) in the Foothills for the fourth year in a row in 2019,” he said. “Here at Big Rock Animal Clinic, we try our best to instill the following motto: Every pet, every client, every appointment, every time.”
The Foothills Animal Hospital received silver and the Southern Alberta Veterinary Emergency bronze in the competition.